NKR Veterinary Specialists’ Terms and Conditions

NKR Veterinary Specialists is committed to providing the highest possible standard of care and attention to patients and their owners.

To assist us in providing this service, our Practice Terms and Conditions are shown below. If any points are unclear, please ask a member of staff.

Fees:

All fees are subject to VAT at the current rate, and determined by the time spent on a case, and according to the drugs, materials, consumables and diets used.
Written estimates can be provided on request, and remain valid for a period of one month, but please bear in mind that any estimate given can only be approximate as often a pet’s illness may not follow a conventional course.

Full payment is required at the time of consultation, or if the pet is admitted, on collection. We do not operate an accounts system.

Payment may be made by:

Cash
Credit/Debit Card – Switch, Solo, Mastercard, Visa, Delta.

Complaints and Standards

We always do our best to offer exceptional service, but if you do feel dissatisfied, please direct your complaint, in the first instance to Wayne Smith-Gillard, Practice Manager, who will try and offer a solution.

Patient Transportation

Your pet may need to be moved between our Surrey and Kent hospitals or other facilities in order to provide better care or specific services to your pet. This will be done in a practice vehicle with your cat or small dog in an airline style carry case and with larger dogs restrained by a harness in a kennel within one of our practice vehicles. You are able to transport your pet yourself if you would prefer to do so.

Ownership of Records

Case records and similar documents are the property of, and retained by, NKR Veterinary Specialists. Copies, with a summary of the clinical history will be passed on request, to another veterinary surgeon taking over the case.

Ownership of Radiographs and Similar Records

The care given to your pet may involve making some specific investigations, for example, taking radiographs, or performing ultrasound scans. Although we make a charge for performing these investigations, and interpreting their results, ownership of the resulting record, for example, a radiograph, remains with the practice.

Patient Photographs

Photographs of your pet may sometimes be used for educational purposes. Please let us know if you would prefer this not to happen.

Prescriptions

You may obtain Prescription Only Medicines, category V (POM V’s) direct from our veterinary surgeon OR ask for a prescription and obtain these medicines from another veterinary surgeon or pharmacy.

NKR Veterinary Specialists veterinary surgeon may only prescribe POM V’s for animals under his or her care. For animals with an ongoing disease condition we class ‘under their care’ as having been seen within the last three months. A prescription may not be appropriate if your pet is an in-patient or immediate treatment is necessary.

You will be informed, upon request, of the price of any medicine that may be dispensed for your pet. The general policy of NKR Veterinary Specialists is to reassess a patient requiring a repeat prescription every three months, this may vary with individual circumstances. The current standard charge for a re-examination varies between £160-£220 dependant upon the veterinary discipline.

Please refer to the notice in our reception areas for more information when you visit.
 

Use of Unlicenced Medication

In certain cases, we may decide that the best treatment for your pet involves prescribing medication out with the data sheet recommendations (ie ‘off label’) or a specially prepared unauthorised medicine, or a medicine imported from another country under a Special Treatment Authorisation. In accepting the treatment of your pet at NKR Veterinary Specialists, you accept that there may be risks and side effects associated with treatment.

No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing, and signed by the Practice Principal. No agent or person employed by, or under contract with, the practice has the authority to alter or vary these conditions in any way.

Website Terms and Conditions

1. ACCEPTANCE OF TERMS

Your access to and use of NKR Veterinary Specialists ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

2. ADVICE

The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

3. CHANGES TO WEBSITE

NKR Veterinary Specialists reserves the right to:
3.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that NKR Veterinary Specialists shall not be liable to you for any such change or removal; and
3.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

4. LINKS TO THIRD PARTY WEBSITES

The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

5. COPYRIGHT

5.1 All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to NKR Veterinary Specialists or otherwise used by NKR Veterinary Specialists as permitted by law.
5.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

6. DISCLAIMERS AND LIMITATION OF LIABILITY

6.1 The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
6.2 To the extent permitted by law, NKR Veterinary Specialists will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
6.3 NKR Veterinary Specialists makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
6.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of NKR Veterinary Specialists for death or personal injury as a result of the negligence of NKR Veterinary Specialists or that of its employees or agents.

7. INDEMNITY

You agree to indemnify and hold NKR Veterinary Specialists and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against NKR Veterinary Specialists arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

8. SEVERANCE

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

9. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.